ISO/IEC 20000-1
What is ISO 20000?
ISO/IEC 20000-1 is the internationally recognized standard for IT Service Management Systems (ITSM). It defines the requirements for effective management of IT services and supports companies in making their IT processes more efficient, secure, and cost-effective.
An IT service management system in accordance with ISO/IEC 20000-1 helps you to:
- optimize processes,
- reduce costs,
- avoid system failures, and
- ensure the long-term quality and reliability of your IT services.
The standard is based on the principles of the IT Infrastructure Library (ITIL) and replaced the former BS 15000 standard. It is intended for companies of all sizes that provide or manage IT services – internally or externally.
ISO/IEC 20000-1 Requirements
A certified IT Service Management System (ITSM) includes:
- Data protection and access control – only authorized persons have access
- Provision of resources and contingency plans in the event of IT failures
- Continuous improvement and process monitoring
- Planning, implementation, and evaluation of IT services
- Regular software and hardware updates, as well as risk assessment of critical activities
Benefits of ISO/IEC 20000-1 Certification
- Increased security and protection of sensitive IT data
- Improved service quality and customer satisfaction
- Cost reduction and greater efficiency through optimized processes
- Prevention of unexpected system failures and data loss
- Faster adaptation to technological changes and innovation
- Strengthened competitiveness in the IT market
- Integration with other standards (e.g. ISO/IEC 27001) for holistic IT management
The most requested certification
ISO 9001
Quality Management Systems
As the competitiveness of business environment grows, clients demand greater quality of goods and services. Standard ISO 9001 has been developed by International Organization for Standardization (ISO) with the aim to implement the international standardized system for quality management. Quality management systems in compliance with ISO 9001 will enable you to improve the quality of your goods and services, to make your company procedures more efficient and it will also allow you to participate in procurement procedures announced by public administration bodies. Standard ISO 9001 is one of the best known and most widely used international standards. This certification is recommended to organizations of any size or sector whose activities include production or provision of services.
ISO 14001
Environmental Management Systems
If you care about the environment, you should seek to adapt your relevant company processes to management systems based on the internationally recognized standard ISO 14001. The certification based on ISO 14001 will enable you not only to fully control the impact your company has on the environment, but it will also help you reduce operational costs in an efficient way. Moreover, your company will get better awareness of environmental issues. The certification for ISO 14001 is recommended particularly to manufacturing companies of any size or sector that wish to take control of their environmental impact. At the same time, you can combine it with the certification for ISO 9001 to get an integrated management system.
ISO 45001
Management Systems of Occupational Health and Safety (OHS)
Occupational safety is an integral part of successful business activities. The internationally recognized standard ISO 45001 aims to improve occupational safety and protection of health at work, while also minimizing the risk of occupational diseases. Standard ISO 45001 has fully replaced the original standard OHSAS 18001. By implementing this standard, you will be able to achieve an enhanced occupational safety, to prevent occupational diseases and, the last but not least, to minimize the risk of business interruption in your organization. Prevention is always cheaper than remedy. The certification for ISO 45001 is recommended to all companies that seek to improve safety of processes for all their workers. ISO 45001 can be integrated together with standards ISO 9001 and ISO 14001.
ISO/IEC 27001
Information Security Management Systems
ISO 22301
Business Continuity Management Systems
ISO/IEC 20000-1
IT Service Management Systems (ITSM)
Would you like to establish or certify an IT Service Management System (ITSM) in accordance with ISO/IEC 20000-1?
Contact us – we will provide individual advice and support you reliably from planning through to successful certification.
